Queens Encampment Raises Concerns as NYC Adjusts Homeless Response Policy

Residents and community leaders in Queens are voicing frustration after a growing homeless encampment under a Woodhaven overpass remained in place despite multiple complaints.

The site, located near Jamaica Avenue and 98th Street, has drawn criticism from locals who say the area has become cluttered with mattresses, personal belongings, trash, and makeshift sleeping spaces. Some residents argue the camp expanded after changes in how the city responds to homelessness-related calls.

According to people familiar with the response process, police officers responding to emergency and 311 reports are now expected to document complaints using body-worn cameras and offer medical help when necessary. However, they generally cannot force people to leave an encampment unless supervisors determine a life-threatening situation exists.

City sanitation workers reportedly visited the area this week and removed trash and some items, but left mattresses and neatly arranged personal belongings behind, sparking complaints that the cleanup appeared more like a “housekeeping-style” service than enforcement.

Local officials and neighborhood groups say the encampment has affected business traffic and public safety, particularly for students and pedestrians who pass through the area daily. Some residents say earlier complaints were closed without results, increasing concerns that city agencies are unsure how to act under the current policy.

The Mayor’s Office and city departments involved in sanitation and homeless services have not publicly responded to questions about the specific incident.